1. Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
2. How do I pay for my order?
We accept two payment methods online, one is credit card. The other one is PayPal, you will be directed to the PayPal login page straightforward.
3. Can I pay through Paypal with my credit card?
Yes, you can choose the paypal option and you will be asked to fill in your credit card information to fulfill the transaction.
4. What if I forgot my password?
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
5. What if I typed the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
6. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
7. How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Any cancellation made after an order has been placed, will be subject to a cancellation fee of USD 2.99 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.
Please note that any orders that have already been packed or shipped cannot be cancelled.
8. How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
9. Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
10. When will my order arrive?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.
11. How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.
12. What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately.
Shipping And Customs:
1. When will my order be processed?
All orders are handled and shipped from our warehouse in Hong Kong or China and these are shipped to our warehouse in the United States, or directly to your home, depending on the product, logistics etc.
Please allow additional time for your order to be processed during the holidays and sale seasons.
We process orders Monday through Friday. Orders will be processed within 3-4 business days from the order date and will ship the next day after the processing day. Please note that we do not ship on weekends.
Please contact us if you do not receive the tracking confirmation after 7 business days from the day you completed your payment.
2. Will I be charged with customs and taxes?
The prices shown on our site are tax-free in US dollars, usually the final shipping price includes taxes, but sometimes you may have to pay duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
(This does not apply to all countries)
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
3. Is my order eligible for free shipping?
Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, sale, and oversized/overweight products. Your order will be shipped using economy shipping.
1. How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 7 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
2. Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
3. What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
4. How long is the returns process?
Processing returns may take up to 7 or 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
5. When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.